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Ask the Pharmacist

Please do not submit confidential or sensitive information such as medical information, refill requests, social security numbers or credit card numbers as this form is not secure.

Have a question about your medications?
Use the form below and one of our pharmacists will respond within 24 hours.


Your Medicine: Play It Safe-  Click here for common questions to ask your Healthcare Provider

Frequently Asked Questions:

How much will my prescription cost if I am paying cash? If I have insurance?
You will need to contact your local HomeTown Pharmacy for pricing information

How do I transfer my prescription to HomeTown Pharmacy?
Contact the HomeTown Pharmacy where you would like to have the prescription transferred. The pharmacist will collect the necessary information and complete the prescription transfer.

Does HomeTown Pharmacy carry a particular product?
You will need to contact your local HomeTown Pharmacy for inventory information. If the product is not in stock, the pharmacist may be able to place a special order.

Can I get my diabetes supplies filled under my Medicare card?
Medicare Part B will cover 80% of the cost of diabetes supplies (blood glucose monitors, test strips, lancing devices, lancets, control solution, and replacement batteries) for patients with diabetes once you have met your deductible. Simply take your Medicare card and a prescription from your physician to HomeTown Pharmacy and our pharmacists will process the necessary paperwork.

I am feeling better; can I stop taking my antibiotic?
Continue to take your antibiotic until the entire prescribed amount is finished even if symptoms disappear after a few days. Stopping the medication too early may allow bacteria to continue to grow, which may result in a relapse of the infection.

What is the difference between a brand and a generic medication?
When a new product is introduced to the market, the manufacturer assigns it a brand or trade name, different from its "chemical" name. Once the patent rights to the product expire [patent life varies depending on the time interval from initial discovery to approval by the Food and Drug Administration (FDA)], other companies are free to manufacture generic versions of the product provided they meet all the requirements the FDA requires of the brand name drug. Generic drugs are regulated by the FDA just like the brand name drug and must meet the same stringent standards to ensure safety and efficacy for their intended uses. Most states require generic substitution by law, unless otherwise specified by the patient or physician. Please consult with your HomeTown Pharmacist concerning the substitution laws.

Do you take my insurance card?
Unfortunately, we do not have access to insurance plan information. Please contact your insurance company directly for assistance or check with your local HomeTown Pharmacy. The insurance company should be able to provide you with a list of participating pharmacies in your area, or your local HomeTown pharmacist will likely be familiar with the plan. (The phone number for the insurance company should be listed on the back of your insurance card.)


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